How Can We Assist You?
Owned and operated by Altariswellness, our support team is ready to help with orders, product questions, and recovery equipment guidance.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your shipment's progress directly through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If your sauna, cold plunge, or recovery equipment does not meet your expectations, please review our Return Policy page for full details on how to initiate a return.
Can I exchange an item for a different model?
Contact our support team with your order number and the model you would like instead, and we will walk you through the process.
How do I choose between different sauna or cold plunge models?
Consider the available space in your home, how many people will use the unit, and which features matter most to your recovery routine. Our team can help you compare specifications and find the right fit for your wellness setup.
What kind of power supply do your saunas and red light therapy panels require?
Power requirements vary by model and size. Each product listing includes detailed electrical specifications. If you are unsure whether your home's electrical setup is compatible, we recommend consulting a licensed electrician before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our support team replies within one business day so your questions never sit unanswered for long.
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Your personal and payment information is protected with industry-standard encryption at every step.
Purpose-Built Equipment
Every sauna, cold plunge, and recovery device is selected for premium construction and long-term durability.
30-Day Returns
If your equipment does not meet expectations, our return policy gives you 30 days to start the process.
